tag:status.briza.com,2005:/historyBriza.com Status - Incident History2024-03-28T18:39:43ZBriza.comtag:status.briza.com,2005:Incident/203102002024-03-22T04:00:56Z2024-03-22T04:00:56ZNotice: Markel Sandbox Maintenance<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Scheduled</strong> - Markel has planned system maintenance for March 21st, 2024 between the hours of 8:00 AM - 12:00 PM EST. Markel's Quoting and binding services may not be available during this window.</p>tag:status.briza.com,2005:Incident/203043742024-03-19T19:00:00Z2024-03-19T20:36:09ZHomesite Production Quote Failures<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - Homesite's API experienced performance degradation between the hours of 3:00 pm - 4:00 pm EST. Homesite quotes created during this window likely resulted in quote Failures. <br /><br />The incident has been resolved.</p>tag:status.briza.com,2005:Incident/199774372024-02-18T05:00:57Z2024-02-18T05:00:57ZScheduled Maintenance in Production and Sandbox<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:57</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance in Production and Sandbox. Briza API functionality may be affected.</p>tag:status.briza.com,2005:Incident/199839542024-02-15T17:00:56Z2024-02-15T17:00:56ZNotice: Markel Sandbox Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Scheduled</strong> - Markel has planned system maintenance for February 15th, 2024 between the hours of 8:00 AM - 12:00 PM EST. Quoting and binding with Markel in the Sandbox environment will not be available during this window.</p>tag:status.briza.com,2005:Incident/198764712024-02-01T14:42:36Z2024-02-01T14:42:36ZEmployers Sandbox quote failures<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Monitoring</strong> - We're experiencing quote failures for Employers in Sandbox environment. We're working with Employers on resolving these issues.</p>tag:status.briza.com,2005:Incident/198299342024-01-31T15:03:50Z2024-01-31T15:03:50ZIntermittent potential Coterie quote failures (Sandbox and Production)<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Monitoring</strong> - We're seeing some intermittent potential quote failures for Coterie caused by timeouts in both environments. We're working with Coterie to resolve these issues.</p>tag:status.briza.com,2005:Incident/192277012023-11-27T21:17:24Z2023-11-27T21:17:24ZLiberty Mutual quote failures<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>21:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Identified</strong> - We are seeing some Liberty Mutual quotes fail in Production - we are working on resolving this issue.</p>tag:status.briza.com,2005:Incident/192293292023-11-27T14:30:00Z2023-11-27T21:20:49ZSome WC Quotes Failing<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.briza.com,2005:Incident/191537282023-11-26T04:34:36Z2023-11-26T04:34:36ZScheduled Maintenance in Sandbox<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance in Sandbox. Briza API functionality may be affected.</p>tag:status.briza.com,2005:Incident/191537212023-11-26T04:34:15Z2023-11-26T04:34:15ZScheduled Maintenance in Production<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:34</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance in Production. Briza API functionality may be affected.</p>tag:status.briza.com,2005:Incident/191819752023-11-21T18:21:20Z2023-11-21T18:21:20ZLiberty Mutual Quoting and Binding Unavailable<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Monitoring</strong> - Liberty mutual quoting & binding systems were offline Saturday November 18th, 2023, 4:00 PM EST through Sunday November 19th, 2023, 4:00 PM EST. During this timeframe all quoting and issuance were unavailable. <br /><br />Liberty will not be able to process binds/issuance or requotes through their API from Monday November 20th. 2023, 10:00 PM EST until Tuesday November 21st 6:30 AM EST.</p>tag:status.briza.com,2005:Incident/190582882023-11-07T19:30:00Z2023-11-08T14:52:09ZNotice: Coterie Production Outage<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - All Coterie quotes were failing in Production between 2:30 p.m. and 4 p.m. EST on November 7th. Coterie's quoting service was unavailable but has since been restored.</p>tag:status.briza.com,2005:Incident/182497002023-08-24T22:15:21Z2023-08-24T22:15:21ZHiscox quote documents unavailbale<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Identified</strong> - Theres an issue retrieving Hiscox quote documents in Production due to SSL issues</p>tag:status.briza.com,2005:Incident/182223532023-08-22T20:42:26Z2023-08-22T20:42:26ZHiscox Proposal Documents Unavailable<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - A fix for this incident was deployed at 1:55 PM</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Investigating</strong> - There’s an issue with retrieving Hiscox Quote Proposal documents. We have the root cause identified and we are continuing to work with the Hiscox IT team toward a resolution for this issue.</p>tag:status.briza.com,2005:Incident/174786172023-06-07T21:54:10Z2023-06-07T21:54:10ZHiscox Proposal Documents unavailable<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:54</var> UTC</small><br><strong>Resolved</strong> - A fix for this incident was deployed at 1:30 PM - our logs confirm that retrieving Hiscox proposal documents is working.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Update</strong> - We are aiming to have this resolved by EOD today - next update should be at around 5 PM EST</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Identified</strong> - We have the root cause identified and we are continuing to work with the Hiscox IT team toward a resolution for this issue. We're aiming to have another update on June 7th around noon.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Update</strong> - We are working with the Hiscox IT team on a resolution for this issue. We're aiming to have an update on this by June 6th 3PM EST.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Investigating</strong> - There’s an issue with retrieving Hiscox Quote Proposal documents. We’re actively investigating the issue.</p>tag:status.briza.com,2005:Incident/167393022023-04-09T03:43:33Z2023-04-09T03:43:33ZScheduled Maintenance in Production<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:43</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance in Production. Briza API functionality may be affected.</p>tag:status.briza.com,2005:Incident/165933042023-03-26T03:32:09Z2023-03-26T03:32:09ZScheduled Maintenance in Sandbox<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance in Sandbox. Briza API functionality may be affected.</p>tag:status.briza.com,2005:Incident/161474202023-02-15T14:48:06Z2023-02-15T14:48:06ZAmTrust quotes failing in Sandbox<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Investigating</strong> - All AmTrust quotes are failing in Sandbox. We are investigating the issue.</p>tag:status.briza.com,2005:Incident/158932582023-01-20T22:36:25Z2023-01-20T22:36:25ZCNA experiencing timeouts for WC and BOP in Sandbox<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Monitoring</strong> - CNA is experiencing timeouts for WC and BOP in Sandbox. They're working on fixing the issue.</p>tag:status.briza.com,2005:Incident/158829682023-01-20T13:35:55Z2023-01-20T13:35:55ZMarkel Sandbox Maintenance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Update</strong> - Markel is undergoing maintenance in Sandbox - quoting impacted. <br />8 AM EST - 12 PM EST</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Monitoring</strong> - Markel is undergoing maintenance in Sandbox - quoting impacted. <br />8 AM EST - 12 PM EST</p>tag:status.briza.com,2005:Incident/158837082023-01-19T21:36:40Z2023-01-19T21:36:40ZNotice: CNA Production Environment Impacted<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>21:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Monitoring</strong> - CNA's rating service is intermittently timing out for some Workers’ Compensation quotes in Production.</p>tag:status.briza.com,2005:Incident/158735582023-01-18T21:50:54Z2023-01-18T21:50:54ZNotice: CNA Production Environment Impacted<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Monitoring</strong> - An issue was reported this morning by CNA's IT related to Workers’ Compensation quotes in Production. CNA's rating service is intermittently timing out and errors are being displayed to the user.<br /><br /> This impacts CNA Workers Compensation Only.</p>tag:status.briza.com,2005:Incident/158633652023-01-17T19:35:28Z2023-01-17T19:35:28ZNotice: Homesite Production Outage<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Monitoring</strong> - Homesite has reported that its production environment is down.</p>tag:status.briza.com,2005:Incident/158217772023-01-12T13:57:03Z2023-01-12T13:57:03ZNotice: Homesite Sandbox Outage<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Monitoring</strong> - Homesite has reported that their stage environment is down.</p>tag:status.briza.com,2005:Incident/158190752023-01-11T14:30:54Z2023-01-11T14:32:01ZCoterie quoting and binding outage<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Identified</strong> - Coterie is having an outage, which prevents quoting and binding</p>